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  1. Raise a request via Service Now, support will assign the users with JIRA access permission
  2. Access to the project you wish to assign access permission to users
  3. Select Project Settings > Users and roles > Add users to a role > Users or groups

  4. Enter the users you would like to grant access in this specific project
    (info) Can add multiple users in users or groups field
  5. Under Role, choose the correct role to be assigned to users
  6. Role Reference:-

    RoleDescriptionPermissions
    AdministratorsProject admin for the specific projectFull project permission 
    Users

    Standard users for the specific project

    Browse Project, Create Tickets, Add Comment, Transit Ticket Status, Manage Sprints, Work on tickets in the project
    OthersPlease do not select other's roles in the list as there is no configuration done.

    No permission





  7. Project Admin for each project  as of (21 April 2021)